What We Collect and Why We Keep It
We collect the information needed to run your account: your registration details, login activity from your phone or desktop browser, and transaction records tied to bKash, Nagad and Rocket when you move money in or out. This isn't data we sell — it's the trail that
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lets us confirm a deposit cleared, match a withdrawal to the right wallet, and resolve a support ticket without asking you to repeat yourself. Session data such as device type and approximate access location helps us flag unusual login attempts and protect your account from unauthorised
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access. We also keep a short record of support conversations so the next agent you speak with can see what's already been tried. How long we hold this, and what rights you have over it, depends on the law that applies in your region — availability
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of certain data requests may vary by jurisdiction and eligible market. We don't share your wallet or identity details with third parties beyond what's needed to process a bKash, Nagad or Rocket transaction or to meet a lawful request from a regulator with jurisdiction over your
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account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.